All boards purchased new through xterraboards.com are warranted to the original owner against defects in materials and workmanship for one year from the date of purchase. XTERRA BOARDS reserves the right to determine what is and isn’t covered under warranty. Any issue that is user related is not covered under warranty. (i.e. A tear or rupture in the board is not a defect.)
Accessories purchased and/or included with your board purchase through xterraboards.com are warranted to the original owner against defects in materials and workmanship for 90 Days. Use related issues are not covered under warranty.
If you believe you have a valid warranty please email us at email@example.com and include your name, order number, and date of purchase. Upon receipt we will send you a WARRANTY CONSIDERATION FORM. Customer is responsible for all freight costs to XTERRA BOARDS for returning the board for warranty consideration.
Boards received which are a valid warranty will be repaired. Please allow ten business days from the date the board is received back to us for warranty consideration and repair.
There is a $45 shipping and handling fee for the return back to you of any board sent back for warranty.
Proper care is highly encouraged as it gives a longer lifespan to your board.
Our repair warranty does not cover tears that are larger than 4 inches. Learn more about repairs here. You may purchase a new repair kit here.
Please note, after your warranty period has ended, if you need any major repairs due to damage, we recommend contacting a boat repair store. Please email us if you would like recommendations.
XTERRA BOARDS' limited warranty excludes the following:
Must be within 12 months of purchase date.
Please email us at firstname.lastname@example.org with the following information:
No. Any boards not purchased New directly from xterraboards.com is not covered under warranty.
Used or demo boards purchased directly from xterraboards.com or xterraoutlet.com are final sale and come with a 60-day limited manufacturer’s warranty. This includes warehouse sales and expo sales.