All board packages are shipped within 1-2 business days of placing your order provided that the item is in stock. We strive to ship all orders placed before 10am PST on the same business day.
You will receive a tracking number once the order ships. If you don’t receive a tracking number within 1-2 business days of placing your order, please contact email@example.com
For shipping within contiguous United States, we advise customers it takes approximately 1-2 business days for our warehouse to ship the item, and 1-5 business days for UPS Ground Service to deliver your board. Transit times vary by address. We ship from our San Diego, California warehouse.
Please note, we do not ship to addresses containing PO BOX.
Orders you place with us enter the shipping process very quickly so we can get your items to you as soon as possible. Once an order has been placed, it cannot be cancelled or modified so it is important to make sure your order is 100% correct when you place it!
UPS Ground Service – you will receive an email with shipping information, including a tracking number.
No. Please take this into account when planning your purchase. We cannot get the board to you quicker if you need it delivered in less than 7 business days.
Yes, but only the boards available on our Canada page: https://www.xterraboards.com/collections/canada
Yes. Orders are shipped with UPS Ground.
No, we do not ship internationally from this website. Please send an email to firstname.lastname@example.org for information on our distributors outside the United States.
Once the item has been fulfilled, and picked up by UPS, we will send you a shipping confirmation email with tracking information. You can track your order through UPS using the provided tracking number.
All board packages are shipped within 1-2 business days of placing your order. We strive to ship all orders placed before 10am PST on the same business day. Saturday and Sunday are not considered business days. NOTE ABOUT HOLIDAYS - Holiday transit times may be delayed, so order your items in advance.
We recommend that you ship your package to a secure location to ensure it is delivered without risk of theft. Once a package has been scanned as delivered by the shipping service, theft is unfortunately outside of our control and we are unable to offer a refund or file a claim for stolen packages.