We offer a 30-day return policy. If you are not completely satisfied with your XTERRA BOARDS package, you may return it within the first 30-Days of purchase for an exchange or refund for the cost of the board. (Shipping costs are not refunded)
All returns and exchanges must meet all of the following conditions:
Only New regular priced items or items purchased with a valid discount code on xterraboards.com may be refunded. All warehouse sales, expo sales and or boards purchased through XTERRA OUTLET are FINAL sales and are not returnable under any circumstances.
Items purchased on FINAL SALE are not returnable.
Do not send your board back to us without receiving proper authorization and an RMA Number.
The return must be pre-approved in advance. Email firstname.lastname@example.org for an RMA number and return form. This is vital, to ensure that you’re within 60 days of the purchase date and we have the proper information on file prior to your return. Pre-approvals does not guarantee that your return will be approved. Your return must meet all the criteria above. *If you are an amazon customer, please process your return through amazon.