How to ensure my board will have the best lifespan:
1. Don't leave it out in the sun
2. Rinse it off with fresh water after each use
3. Let it dry completely before putting it away.
This especially means letting the foam deck pad dry
4. Store in a dry, cool place. In other words, don't let it bake in your hot car
5. Do not drag it, drop it, smash into things at high speed with it.
Whilst our inflatable SUP Boards are extremely durable, they do require a little TLC (tender loving care). With proper care, and maintenance, your XTERRA BOARD can keep up with you for years! If you want your board to last, and live through some crazy adventures then here are some do’s and don’ts
Do
Don’t
YES. This is true for all boards, both epoxy/hard, soft-tops and inflatables. The sun will damage mostly anything left in the sun for prolonged periods of time.
If you've inflated your board and it's just sitting out on the sand or grass, drape a towel over it. Or, put it under some shade.
Here are some side effects if left out in the sun other than when you are boarding:
Ideally, store your board clean, dry and free of any debris; somewhere secure to prevent theft, and in a cool, shaded, dry place.
Many people choose to inflate and deflate their boards each time they go out. That's the beauty of the boards - they inflate and deflate quickly, and they store nicely in our car or garage.
Please note that if you are inflating and deflating the board a lot the deck pad edges may need a little glue (provided in your repair kit).
Some people deflate their board slightly, folding it in thirds and storing on a shelf in their garage.
Yes. Although we recommend deflating, and rolling up the board and packing it into your XTERRA Backpack, you can inflate your board to the recommended PSI, and leave the board inflated for as long as you like.
Make sure if not in use, it is stored in the shade, and in a cool dry place. As well as away from any potentially harmful objects, to prevent any damage to the board.
In the winter months, if you use your board, before inflating, make sure to bring your board indoors, and give it time to warm up to the rooms temperature BEFORE inflating. This will prevent the board from cracking. The cold weather can harden the board.
Yes, depending on which board you have. Contact us with your order number, so we can determine which board you have, and make a recommendation.
This double-action pump (with integrated pressure gauge) is designed for W-Style Boards and Valves.
W-Style boards include:
Our M-Style Boards/valves are:
XTERRA BOARDS' High-pressure pump & gauge - Inflate board to 15 psi using the industry-best high-pressure double-action pump with integrated pressure gauge. Inflation takes 5 minutes for most boards. Our pump is a dual-action so pumping is fast & easy.
For the first 100 pumps or so, you will want to have the "pressure plug" in the base of the handle. This allows for inflation when you lift the handle as well as push it down.
After about 100 pumps it will become more difficult to pump. At this point unscrew the "pressure plug" and let it hang to the side. Inflation now only occurs when you push down on the handle.
There are three reasons your pressure gauge may not be working:
So, let's work backwards to see if we can figure out the problem.
3 - The needle is stuck at zero - All packages are sent with a new pressure gauge. Like some new things, there are stuck parts that need to pop loose and then they will work fine thereafter. So, pump up your board with 225 long strokes. You need to count them and make sure that you go all the way up & down - 1 stroke - while counting.
2 - Not inflated enough - We say it should take four (4) minutes or less of steady pumping. Taking many breaks longer than ten seconds doesn't count as your four minutes. So, instead count your strokes. You need to do 225.
1 - Defective - we keep track of all the gauge problems. Out of every 100 boards we sell, one is a defective gauge. We'd expect the number to be a bit higher, but that's where it is right now. So, we're happy to replace the defective gauges and we're sorry this happened to you.
GAUGE WILL NOT REGISTER UNTIL REACHING 7 PSI
Please note that there is no way to over-inflate or damage the board with the XTERRA BOARDS pump. It takes 7 PSI of pressure in the board before the gauge on the pump will register. While your board may look and feel rigid, continue to pump until the gauge reaches the recommend pressure of 12-15 PSI. The pump will offer a significant amount of resistance the closer you get to the recommended pressure.
Also, the gauge on your board can be screwed on and off. Be sure to screw the gauge tight so that it registers the pressure.
Before declaring your pump is completely unusable please check your pump for the following:
Please email at info@xterraboards.com if you need any further pump assistance.
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Inflation instructions manual here.
Please refer to the specific product page for the latest contents of your package.
If all these items are not in your package, or if they are damage, please contact us immediately and accept our apologies ahead of time.
It depends, the beauty of SUPing is anyone of any age and skill level can SUP. There are so many boards to choose from,
It should take about 3 minutes to properly deflate and roll up your board.
If you're storing your board for more than a couple of days, you should let it dry (especially the foam pad) before putting it away.
"Slide & Snap" fin, designed to be easy and efficient.
Here's a little Snapguide: http://snapguide.com/guides/install-a-fin-on-an-inflatable-sup-i-sup/
We recommend deflating, and rolling up the board and packing it into your XTERRA Backpack and properly storing it in a cool dry place. If you can't, you can inflate your board to the recommended PSI, and leave the board inflated for as long as you like. Make sure if not in use, it is stored in the shade, and in a cool dry place. As well as away from any potentially harmful objects, to prevent any damage to the board.
Anywhere between 12-16 PSI. 15 PSI is recommended.
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If you are within your warranty period, and believe the damage is a warranty claim, please visit our warranty page for more information.
After your warranty period has ended, if you need any major repairs due to damage, we highly recommend contacting a boat repair store. We can make suggestions on how to make small repairs only. More complicated repairs will need to go through a certified repair store.
If the damage is small, and you can make the repair, we offer a 5-year warranty on repair kitsin that we'll send you patch kit material for 5-years after the purchase of your board. For the repairs, we've provided you with videos on how to make a repair. So long as the tear is not from clear abuse and not larger than 4 inches, we'll send you all the materials needed to make the repair.
Before declaring your pump is completely unusable please check your pump for the following:
Please email at info@xterraboards.com if you need any further pump assistance.
Learn more about our High Pressure Pump here
Yes. It is the orange cylinder tube that comes with your Inflatable SUP Package.
The repair kit includes:
The plastic wrench is for your valve. Sometimes the valve can come loose, and air escapes. Simply use the wrench to tighten the valve.