Warranty and Guarantee

Guarantee Policy

We offer a 60-day guarantee that if you are not completely satisfied with your package you can return it to us for a full refund of the cost of the board (not the shipping cost). 

The 60-day test period begin the day after you receive your board.

If you received our product as a gift, please contact us within seven (7) days of receiving your gift.

 

Warranty policy

XTERRA BOARDS supplies all our customers with a one (1) year warranty from original date of purchase with proof against defects in materials and workmanship.

All XTERRA BOARDS products are fully warranted to the original owner against defects in materials and workmanship.

We reserve the right to receive your board back (at your cost) and repair your board (at our cost)

Proper care is highly encouraged as it gives a longer lifespan to your board.  


Our repair warranty does not cover tears that are larger than 4 inches. Learn more about repairs here.  If you would like a repair kit, contact us and we will be happy to offer that to you.

Please note, after your warranty period has ended, if you need any major repairs due to damage, we recommend contacting a boat repair store. Please call us if you would like some suggestions!

 

XTERRA BOARDS' limited warranty excludes the following:

  • Boards and accessories that show impact or abuse, damage due to heat or sun exposure, including but not limited to direct sun exposure and leaving in a hot vehicle.
  • Boards and accessories with signs of improper care or handling. For example, using your paddle as a stopper, and it snaps.
  • Incidental damage.
  • Unreasonable use.
  • Driving over the board with a vehicle.  Dragging your board over rocks or lava, on the street or road.
  • Peeling of the deck pad or separation of the deck pad from the board.  NOTE - this is a repair that can be made with glue.
  • Peeling of the fin box or separation of the fin box from the board.  NOTE - this is a repair that can be made with glue.
  • If you run over your board and blow the seams out this is not a valid warranty. Your board can probably be repaired, but we reserve the right to give you an estimated cost and have you pay that amount.
  • If you drag your board then it will be damaged and is not covered by the warranty.
  • Sun damage is not covered under warranty, bubbling, discoloration to the deck pad, parts of the board coming loose or falling off due to the glue drying up are all example of sun damage.
  • If you lose your fin, or your paddle
  • If you damage your fin or paddle
  • Improper storage
  • If your board was stolen 

How to make a warranty claim

Must be within 12 months of purchase date.

Please email us at info@xterraboards.com with the following information:

  • Reason for claim
  • Order number
  • Date of purchase
  • Serial Number of board (located at the stern of board, by the side seam)
  • City, and state
  • Attached, clear photos of the damaged area of board or accessory

Are second hand boards covered under warranty?

No. Any boards not directly purchased from XTERRA BOARDS is not covered under warranty, such as Craigslist, or from a friend.

If you purchase a second-hand or demo board directly from XTERRA BOARDS, we will let you know at the time of purchase if the board has warranty, and the warranty policy time frame.